Howdy partner! We reckon even the finest western wear might need a swap-out now and then. At Outlet Cowgirl Closet, we’ve made our returns process smoother than a well-worn saddle. Below you’ll find everything you need to know about moseying your items back to us.

Our Return Policy

We accept returns and exchanges within 15 days of you receiving your order. All items must be:

  • Unworn and unwashed
  • In original packaging with tags attached
  • In the same condition as when delivered

⚠️ Non-Returnable Items: For the safety of all our cowgirls, we can’t accept returns on clearance items (marked “Final Sale”) or any intimate apparel (like tanks & sleeveless tops). These purchases are final – as binding as a cowboy’s handshake.

How to Start Your Return or Exchange

Follow these steps smoother than a line dance:

  1. Contact Our Ranch Hands: Email us at [email protected] within 15 days of receiving your order with:
    • Your order number
    • The item(s) you’re returning
    • Whether you want a refund or exchange
  2. Wait for Instructions: We’ll reply faster than a jackrabbit (within 24 hours) with return authorization and shipping instructions.
  3. Pack It Up: Securely package your items with the original packaging and include your order slip.
  4. Ship It Back: Send your return to:
    Outlet Cowgirl Closet Store
    Returns Department
    214 Hardesty Street
    Albany, US 12206

Return Shipping Costs

Customers are responsible for return shipping costs unless the item arrived damaged or was incorrect. We recommend using a trackable shipping service – lost returns are harder to find than a needle in a haystack.

Refund Timeline & Methods

Once we receive and inspect your return:

  • Processing Time: 3-5 business days (faster than breaking in new boots)
  • Refund Method: Funds will be returned to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Bank Processing: Allow 5-10 business days for the refund to appear in your account, depending on your financial institution

For exchanges, we’ll ship your new item once we process the return. Shipping times match our standard delivery estimates.

Damaged or Incorrect Items

If your western wear arrived damaged or wrong, don’t fret – we’ll make it right quicker than a rodeo clown! Contact us immediately at [email protected] with photos of the issue, and we’ll cover return shipping.

Return Request Template

Copy this template into your email to get the ball rolling:

Subject: Return Request for Order #[Your Order Number] Howdy Outlet Cowgirl Closet Team, I’d like to request a [return/exchange] for my order #[Your Order Number]. Item(s) for return: – [Item Name] in [Size/Color] – [Item Name] in [Size/Color] Reason for return: [Fit Issue/Changed Mind/Damaged/etc.] I would prefer: [Refund to original payment method/Exchange for [Item Name & Size]] Please let me know next steps. Yours truly, [Your Full Name] [Your Email Address] [Your Order Number]

Final Thoughts

We want you to love your western wear as much as we love providing it. If you have any questions about returns that we haven’t covered here, don’t hesitate to reach out to our friendly team at [email protected].

Now that you know our returns policy is fairer than a square dance, why not giddy up and browse our newest arrivals? Happy trails, partner!

The Outlet Cowgirl Closet Team
Where every cowgirl finds her perfect fit