Howdy partner! We’re fixin’ to make your shopping experience smoother than a well-oiled saddle. Below you’ll find all the details about how we deliver your western wear and our fair-as-a-square-dance return policy.
Saddling Up Your Order
Order Processing
We process orders faster than a jackrabbit on opening day! Your order will be packed and ready to ship within 1-2 business days of payment confirmation.
Shipping Options
We offer two ways to get your western wear delivered:
- Standard Shipping ($12.95): We’ll send your package via DHL or FedEx, arriving at your doorstep in 10-15 business days after shipping.
- Free Shipping (Orders over $50): We’ll send your order via EMS, arriving in 15-25 business days after shipping. Now that’s what we call a bargain!
Note: We ship worldwide, but some Asian and remote areas might be harder to reach than a high-flying lasso trick. If we can’t deliver to your location, we’ll let you know quicker than a rodeo announcer.
Our Return Policy
We reckon even the finest western wear might need a swap-out now and then. Here’s how we handle returns:
Return Window
You’ve got 15 days from when you receive your order to request a return or exchange – that’s longer than a Texas sunset!
Return Requirements
To qualify for a return, items must be:
- Unworn and unwashed (fresh as a daisy)
- In original packaging with tags attached
- In the same condition as when delivered
⚠️ Non-Returnable Items
For the safety of all our cowgirls, we can’t accept returns on:
- Clearance items (marked “Final Sale”)
- Intimate apparel (tanks & sleeveless tops)
These purchases are final – as binding as a cowboy’s handshake.
How to Start Your Return or Exchange
Follow these steps smoother than a line dance:
- Contact Our Ranch Hands: Email us at [email protected] within 15 days of receiving your order with:
- Your order number
- The item(s) you’re returning
- Whether you want a refund or exchange
- Wait for Instructions: We’ll reply faster than a jackrabbit (within 24 hours) with return authorization and shipping instructions.
- Pack It Up: Securely package your items with the original packaging and include your order slip.
- Ship It Back: Send your return to: Outlet Cowgirl Closet Store
Returns Department
214 Hardesty Street
Albany, US 12206
Return Shipping Costs
Customers are responsible for return shipping costs unless the item arrived damaged or was incorrect. We recommend using a trackable shipping service – lost returns are harder to find than a needle in a haystack!
Refund Timeline & Methods
Once we receive and inspect your return:
- Processing Time: 3-5 business days (faster than breaking in new boots)
- Refund Method: Funds will be returned to your original payment method (Visa, MasterCard, JCB, or PayPal)
- Bank Processing: Allow 5-10 business days for the refund to appear in your account, depending on your financial institution
For exchanges, we’ll ship your new item once we process the return. Shipping times match our standard delivery estimates.
Damaged or Incorrect Items
If your western wear arrived damaged or wrong, don’t fret – we’ll make it right quicker than a rodeo clown! Contact us immediately at [email protected] with photos of the issue, and we’ll cover return shipping.
Return Request Template
Copy this template into your email to get the ball rolling:
Subject: Return Request for Order #[Your Order Number]
Howdy Outlet Cowgirl Closet Team,
I’d like to request a [return/exchange] for my order #[Your Order Number].
Item(s) for return:
– [Item Name] in [Size/Color]
– [Item Name] in [Size/Color]
Reason for return: [Fit Issue/Changed Mind/Damaged/etc.]
I would prefer: [Refund to original payment method/Exchange for [Item Name & Size]]
Please let me know next steps.
Yours truly,
[Your Full Name]
[Your Email Address]
[Your Order Number]
Final Thoughts
We want you to love your western wear as much as we love providing it. If you have any questions about shipping or returns that we haven’t covered here, don’t hesitate to reach out to our friendly team at [email protected].
Now that you know our policies are fairer than a square dance, why not giddy up and browse our newest arrivals?
Happy trails, partner!
The Outlet Cowgirl Closet Team
Where every cowgirl finds her perfect fit